Administration Officer
- Casual
About the role:
The Administration Officer will work as part of the Samaritans Specialist Homelessness Service team and is responsible for the provision of quality and consistent customer service and administration support to Samaritans and the Specialised Homelessness Service.
Why Work for us?
Newcastle Anglican places people at the centre of our work. As a part of a faith-based organisation, you have access to the following great benefits:
- Salary packaging options (up to $611/fortnight)
- Discounted private health insurance through Medibank
- Career and development opportunities â we want you to flourish!
- Access to over 300+ gyms with the Fitness Passport Program
- Free access to our corporate Employee Assistance Program
- Paid parental leave (after 12 months of service)
Role & Responsibilities: â¯
- Provide information and referral, where appropriate, to clients in regard to Samaritans services and events, either by telephone, in person or email
- Create and maintain a safe, welcoming environment for all clients by being approachable and non-judgmental
- Provide time managed, prioritised, quality administration support to The Hub site staff
- Enter data into, update and maintain information on various databases as requested.
- Provide high quality, timely and professional customer service to clients who come onto the site.
- Assist with the order, purchase and receipt of site requisitions and supplies and submit accounts for payment by Samaritans Finance Department using CONCUR.
- Participate in team meetings and supervision in alignment with site requirements
- Ensure the safety of yourself, the people who we support, visitors, contractors and colleagues
About you?
- Certificate in Community Services and/or experience in a Customer Service/Reception/Administration role
- Demonstrated experience or commitment to customer service focus, particularly clients with high complex needs who are vulnerable
- Intermediate proficiency in MS Office applications including MS Word, Excel, internet and email
- Experience in Customer Service/Reception/Administrative role
- Excellent communication skills both verbal and written
- Demonstrated ability to draft correspondence and perform accurate data entry
- Demonstrated time management skills and an ability to prioritise tasks
- Demonstrated ability to work independently
- Understanding of, or willingness to learn more about, trauma informed practice, homelessness services and/or Community Services
- First aid certificate and NSW Working with Children Check
Who are we?
Formerly known as the Anglican Diocese of Newcastle, Newcastle Anglican is a faith-based organisation serving the people of the Hunter and the Central Coast.
We offer a leading Christian presence to our community through our parishes, four schools, Anglican Care and Samaritans.
Our vision is for people to flourish because of what we do, inspired by the way of Jesus.
We provide a culturally safe environment for Aboriginal and Torres Strait Islander peoples and welcome all applications.
For more information visit www.newcastleanglican.org.au or email the talent team at careers@newcastleanglican.org.au
You must have the right to live and work in Australia.
Samaritans promotes the safety, wellbeing and inclusion of all children and young people.
